Sweet Assist
Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Sweet Assist (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data and consent records are kept strictly confidential and are used solely for the purpose of delivering services you have requested.

1. Information We Collect

We collect the following types of information:

Personal Information

Name

Email address

Phone number

Business name (if applicable)

Billing address

Payment information when purchasing services

Communication consent records (SMS, email, etc.) with timestamps

Non-Personal Information

IP address

Browser type

Device information

Website usage data and analytics

Cookies and similar tracking technologies

Client Communication Data

Discovery call details

Appointment information

Service preferences

Project history

Feedback and support inquiries

2. How We Use Your Information

We use collected information to:

Provide, manage, and improve our virtual assistant services

Schedule and confirm discovery calls

Process payments and invoices

Communicate service updates and support information

Maintain records of consent and communication preferences

Improve website performance and user experience

Prevent fraud and enhance security

We only use your data for legitimate business purposes directly related to the services you request.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS messaging from Sweet Assist, you agree to receive service-related text messages, including:

Discovery call confirmations

Appointment reminders

Onboarding notifications

Client support communications

Important service updates

Opt-In & Consent

SMS messages are sent only after explicit opt-in

Opt-in actions are timestamped and securely stored

We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

Reply “STOP” at any time to unsubscribe

You will receive one final confirmation message

No further SMS messages will be sent unless you opt in again

Opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies depending on your interaction with our services

Messages are directly related to services requested

We do not send promotional SMS content without explicit consent

Help & Support

Reply “HELP” for assistance

Or contact: [email protected]

Carrier Information

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with subcontractors who assist in delivering customer support or SMS services (such as SMS aggregators), and solely for operational purposes.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties outside of SMS delivery providers.

We implement strict data protection safeguards to protect SMS consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

Payment processors

Scheduling software providers

CRM platforms

SMS service providers

Website hosting providers

All vendors are contractually obligated to maintain confidentiality and security.

Legal Compliance

We may disclose information:

If required by law

To comply with legal process

To protect our legal rights

In response to lawful government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data remains protected under the terms of this Privacy Policy.

Text messaging originator opt-in data and consent are excluded from all sharing categories except SMS service providers.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards including:

Encryption of sensitive data

Secure payment processing

Access control systems

Authentication protocols

Regular security updates

Internal data protection training

Secure data backups

While we use commercially reasonable security measures, no method of transmission over the Internet is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze website traffic

Improve performance and usability

Store user preferences

Enhance overall user experience

You may disable cookies in your browser settings, though some features of the website may not function properly.

7. Your Rights & Choices

You have the right to:

Access your personal information

Request corrections

Request deletion (where legally permitted)

Opt-out of marketing emails by clicking “unsubscribe”

Opt-out of SMS messages by replying “STOP”

Withdraw consent for future communications

Request information about how your data is processed

To exercise these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Sweet Assist.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available at:

https://sweetassist.com

Significant changes may be communicated via website notice or email.

10. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Sweet Assist
Website: https://sweetassist.com
Email: [email protected]

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.